Brand Name: Exoria
Operated by: UPL Enterprises
Effective Date: 07/07/2025
At Exoria, we are committed to delivering your herbal wellness products safely, securely, and on time. This Shipping and Delivery Policy outlines our practices regarding order dispatch, delivery timelines, shipping charges, and related queries.
1. Order Processing Time
- All orders are processed within 1–3 business days from the date of order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- In case of unforeseen delays, customers will be informed via email or phone.
2. Shipping Partners
We work with trusted courier partners to ensure reliable and trackable delivery services across India.
3. Delivery Timelines
Estimated delivery time post-dispatch:
- Metro Cities: 3–5 business days
- Tier 2 & 3 Cities: 5–7 business days
- Remote/Rural Areas: 7–10 business days
Please note that these timelines are indicative and may vary due to factors beyond our control (weather, strikes, courier delays, etc.).
4. Shipping Charges
- Free Shipping on all prepaid orders above ₹999.
- Orders below ₹999 may attract a nominal shipping fee, which will be displayed at checkout.
- Cash on Delivery (COD), if available, may include additional charges.
5. Order Tracking
- Once shipped, you will receive a tracking link via SMS/email to monitor your order status in real time.
- For tracking support, you may contact our customer service team with your Order ID.
6. Delivery Attempts
- Our courier partners will attempt delivery up to 3 times.
- If the package is undelivered due to customer unavailability or incorrect address, it will be returned to our warehouse.
- Re-shipping can be arranged upon request with applicable charges.
7. Damaged or Lost Parcels
- If your order is received in a damaged condition or is not delivered within the expected timeline, please contact us within 48 hours of the issue.
- We will investigate and ensure appropriate resolution, including re-shipping or refund as necessary.
8. Delivery Areas
We currently ship across India. For bulk orders, international shipping requests, or pin code-specific queries, please contact our support team.
9. Contact Us
For any shipping or delivery-related queries, please reach out to us:
📧 uplenterprises001@gmail.com
📞 +91 72477 67001
📍 UPL Enterprises, Civil Ward No. 04, Near Chanda Jain Hospital, Damoh, M.P. 470661
