Brand Name: Exoria
Operated by: UPL Enterprises
Effective Date: [Insert Date]
At Exoria, we strive to ensure a smooth and transparent shopping experience. Please review our cancellation and refund policy below to understand your rights and responsibilities regarding order changes, cancellations, and refunds.
1. Order Cancellation
Before Shipment:
- You may request cancellation of your order within 12 hours of placing it, provided it has not yet been shipped.
- To cancel, please contact our customer support team immediately via WhatsApp or email with your Order ID.
After Shipment:
- Once your order has been dispatched, it cannot be cancelled. You may initiate a return after receiving the product (as per return policy, if applicable).
2. Refund Eligibility
Refunds are only applicable under the following conditions:
- You have cancelled the order before dispatch.
- You received a damaged, expired, or wrong product and reported it within 48 hours of delivery.
- The product is returned in its original condition, unopened, and unused.
3. Non-Refundable Items
- Opened, used, or tampered products.
- Products without original packaging.
- Items returned without prior approval from our support team.
- Custom orders or special discounted items (if marked as “non-returnable”).
4. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 7–10 business days.
5. Return Shipping
- In case of defective or incorrect product deliveries, Exoria will bear the return shipping charges.
- For voluntary returns (such as change of mind), customers will bear the return shipping costs.
6. How to Request a Refund or Cancellation
Please contact our support team with your Order ID, registered mobile number, and a clear reason for the request:
📧 uplenterprises001@gmail.com
📞 +91 72477 67001
7. Final Decision
UPL Enterprises reserves the right to make the final decision on refund or cancellation eligibility on a case-by-case basis to prevent misuse of policies.
8. Jurisdiction
All disputes are subject to the jurisdiction of Damoh, Madhya Pradesh, India.
